WE’RE UPGRADING!!
To provide you even better banking.
Important Information
Please note the following conversion dates on your calendar
- The conversion will begin on Thursday, April 22.
- We will close our branches at 3:00 on Thursday, April 22, and will reopen for normal business hours on Friday, April 23.
- Online Banking, Mobile App, Billpay and Telephone Banking will be unavailable for a little longer.
- Please read below for info specific to those products.
Billpay
- Our billpay service will be available until April 18.
- Any payments scheduled prior to April 18 will be sent out or converted and sent through our new system.
- On April 26, you will be able to access our new billpay system through Online Banking.
- All active payees and scheduled payments will be converted to the new billpay system.
- Ebills will not be converted, and you will be required to set those up after you’ve logged in to the new system.
- Ebills will require login credentials for the vendor you are paying.
- Billpay Demo Links:
Anytime Telephone Banking
- The Anytime Telephone Banking system will be offline beginning at 1:00 pm on April 22.
- On April 26, you will be able to access our new Telephone Banking system using the same number you’ve always used (877-226-5246).
- When you call for the first time, you will be required to enter the following information: your account number, your whole social security number, and a new 6-digit PIN.
- After that, when you call you’ll be asked to enter your account number and your PIN.
Online Banking
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- Online Banking and Mobile Banking will be offline beginning at 1:00 pm on April 22.
- On April 26, you will be able to login to our new Online Banking system and Mobile App.
- You will need to download our new mobile app from the Apple and Google Play app stores.
Android- https://play.google.com/store/apps/details?id=com. arthurstatebank.grip
iOS- https://apps.apple.com/us/app/arthur-state-bank/ id1555300665 - Scheduled transfers will be converted to the new system.
- Account alerts will not convert to the new system. You will be able to set your alerts up in the new system under the Messages tab.
- Online Banking should be accessed on Google Chrome or the latest version of Microsoft Edge.
- Mobile Deposits users will be required to enroll for Mobile Deposit. Enrollment instructions are outlined in the First Time Login Steps. We will approve your enrollment quickly so you’ll be able to make deposits right away.
- eStatements will only be available via our new Online Banking system.
- Since statements will no longer be e-mailed, if you do not enroll into Online Banking and enroll into eStatements prior to July 1, 2021, we will be required to resume mailing your statements and your account will be subject to additional service charge fees. We must have your online authorization before we can begin Online Banking delivery.
First Time Login Steps – New Online Banking Users
- If you are not currently an Online Banking user, follow these steps for enrolling in Online Banking and eStatements on April 26:
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- Go to https://www.arthurstatebank.com and click on Online Banking at the top of the page or download our new mobile app
- Click on First time user? Enroll now
- Enter your full social security number or tax ID number
- Enter your account number
- Enter your email address
- Enter your phone number
- You should receive a verification code via text or phone call – enter the code and click verify
- Accept the user agreement
- Create your Login credentials (user name and password)
- Once you’re logged in, follow these steps to enroll in eStatements:
- Click on the Documents tab
- Select the account you want to enroll for e-statements
- Confirm or update your email address
- Enter a security phrase (this phrase will appear in the subject line of the email notification you’ll receive when a new statement is available – this way you’ll know the email is from us)
- Verify you have PDF software that allows you to view your statement by opening the PDF document provided and entering the passcode in the document.
First Time Login Steps – Current Online Banking Users
- If you are a current Online Banking customer, follow these steps for logging in to Online Banking for the first time on April 26:
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- Go to https://www.arthurstatebank.com and click on Online Banking at the top of the page or download our new mobile app
- Enter your current Online Banking user name
- Enter the last 4 of your social security number or tax ID number as the password
- Enter a new password (click on SHOW RULES for password requirements)
- Set up multi-factor authentication
- Enter your email address
- Enter your phone number
- Choose how you want to receive your security code (text, phone call or authentication app)
- Enter the verification code
- Accept the user agreement
- Enroll in e-statements (failure to enroll in eStatements by July 1, 2021, may adversely affect your account service charges)
- Click on the Documents tab
- Select the account you want to enroll for e-statements
- Confirm or update your email address
- Enter a security phrase (this phrase will appear in the subject line of the email notification you’ll receive when a new statement is available – this way you’ll know the email is from us)
- Verify you have PDF software that allows you to view your statement by opening the PDF document provided and entering the passcode in the document
- Enroll in for Mobile Deposit
- Select Deposit Checks
- Select account to enroll
- Click enroll
- Click Save Settings